VenoPower Concept

Refund Policy

RETURNS
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We offer a full 30 day no questions asked money back guarantee on our patented circulation orthotics. Please reference our 'Expectations Guide' for any issues you may be experiencing prior to requesting a refund. We find most of the time, returns are requested before the benefits of our circulation orthotics can be experienced. 

Return Process:
In order to ensure a consistent experience and for you to know what to expect, please follow our simple 4 step return process.

1. send a message to us at http://m.me/venopowerconcept to let us know that you would like to process a return. Please include the following: Name the order was placed under, phone, email, and your order number. Please include the reason for return as detailed as possible (this is for quality control and product development)

2. We will send you an RA Number (return authorization) to write on the outside of the package that you're sending back. 

3. Mail your package back to: 315 West 36th Street, New York, NY, 10018

4. Once your package has been received back, your refund will be processed onto the method of payment you used to order with.
 
Returns received after 14 days from the time the RA was issued will not be credited unless extenuating circumstances exist.

EXCHANGES

Hey, we get it, sometimes there are mistakes made, either by you or by us. We want to be as helpful as possible in these situations. If you need to make an exchange for a different size, please follow our exchange process steps.

1. send a message to us at http://m.me/venopowerconcept to let us know that you would like to process an. Please include the following: Name the order was placed under, phone, email, and your order number. Please include the reason for exchange as detailed as possible. 

2. We will send you an RA Number (return authorization) to write on the outside of the package that you're sending back along with a pre-paid label. We will process your new exchange order and send within 2 business days.

3. Mail your package back to: 315 West 36th Street, New York, NY, 10018

4. Send a message to us at http://m.me/venopowerconcept letting us know that you have shipped the exchange package.
 
Our return policy covers you for 30 days from the date of purchase. If your return request comes outside of 30 days, you won't qualify for a refund or exchange.
To be eligible for a refund or exchange, your item must be in the original packaging.

Shipping
Return shipping is the responsibility of the customer in cases of returns. We take care of the shipping in the case of exchanges. Shipping costs are non-refundable.